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Knowledge Base

All of our expert support is based in the U.S. We provide solutions with gold standard service. Do not hesitate to contact us if you have any issues and experience our world class service for yourself.

Call or email us with any questions, we are happy to help! You can also browse the convenient support guides for quick answers too.

Support Blogs

Check File Permissions

All website files have access permissions that tell the hosting server how to deal with requests to access the files. If your backup error says to check your website file permissions, then you will need to do this via your website Cpanel “File Manager” page. 

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Restore A Database Backup

Database backups can easily be restored using Website Backup Bot! Because robots are superioir. Depending on the size of your backup file, the restore may take several hours. To restore a database backup, follow the steps below:

Note: A restore will overwrite the entire database, you will

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Who Has Access To My Backups?

Your backups can only be accessed by your account or by a system admin from Website Backup Bot. Our employees are prohibited from viewing your backups and their content. Under the rare circumstance that a system admin needs to access your account, they are not able to access the backup file contents

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Are My Backups Safe And Secure?

All backup files use double-threat protection with encrypting and password protection. All backup files.are stored securely on Amazon AWS servers (S3) for ultimate protection and privacy. Additionaly, Amazon S3 itself has its own robust security policy of its own.

Your backups can only be accessed

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Immediate Backup

Website Backup Bot gives you the ability to run backups whenever you want using the immediate backup feature. Follow the steps below to create an immediate backup of your website or database:

  1. From the WebsiteBackupBot.com menu, click the "Login" link and login to your account.
  2. The
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